四虎影院

Accessibility statement

IT Support

The fastest way to get support is to for step-by-step instructions and solutions to common IT queries.

If you can’t find what you’re looking for, try our A-Z of services.

The IT Support team are your first point of contact with IT Services. 

How to contact us

Email: itsupport@york.ac.uk. Available Monday to Friday, 9am -5pm. If your email is urgent please indicate this in the subject header so we can prioritise it. If you already have a case number please use email to respond and include the case number in any correspondence.

In person: at our drop-in sessions at the IT Help Desk in the JB Morrell Library, every Monday, Wednesday and Friday from 2-4pm

Phone: +44 (0)1904 323838. Available Monday to Friday, 9am - 12pm and 2 - 4pm. Please call us to report IT Emergencies, for example if something is broken and stopping you from working, an issue affecting a number of people or if you have been locked out of your account.

Please note: between 9 and 5 our email and voicemail service will be monitored whilst the phones are off. We will respond to any urgent queries and call you back if needed. 

Out of hours

IT emergencies: All critical IT systems are monitored out of hours and we will be alerted of any issues (eg major network failure). Visit the for updates. 

In case of an IT security emergency, please contact the Cyber Emergency Response Team

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What we offer

We can help with a wide range of queries, including:

  • forgotten usernames and passwords
  • two-factor authentication
  • connecting to the network
  • setting up and using York Print Plus on both University-managed and personal devices
  • using and installing University applications and systems including Google Workspace, Microsoft Office and Endnote
  • advice and guidance for a wide range of IT-related queries (eg storage, backing up data, choosing equipment and IT security)
  • help with a range of operating systems, including Windows, macOS, Linux, Android and iOS (your machine doesn't have to be University-managed to ask for help).

When helping you, we may use Bomgar, a tool that allows us, with your permission, to connect to your machine. We can use this tool to connect to machines both on and off campus. More about Bomgar. 

If we can't resolve your query, we may need to refer it on to specialist second-line support staff.

See our IT Services Support Policy for more information.

IT Support team

A photo of the IT Support team. Left to right: Simon, Chris G, Karl, Tamsyn, Ally, Seb, Chris J, Jonathan and Jamie.

  • Jo Loftus (IT Support Manager)
  • Simon Bower (IT Services Desk Manager)
  • Ally Chadwick
  • Chris Gowland
  • Chris Johnson
  • Jamie Clark (Knowledge Coordinator)
  • Jonathan Salter
  • Karl Cousins
  • Seb Allen
  • Tamsyn Quormby