Posted on 10 November 2023
Our phone lines are now open 9am-12pm and 2-4pm, Monday to Friday. Our email and voicemail service will be monitored when the phones are off, and we will respond to any urgent queries and call you back if needed.
To help you get the support you need as soon as possible, please make sure you visit the IT Services website and before you contact IT Support. Our support articles answer common IT queries and include lots of helpful information on many different aspects of IT. You can also find out if there are any known issues affecting our services here. If these sites don't answer your query you can
Please see our guide below on the best place to get support based on your query.
Visit the IT Services webpage and search our support articles to look for answers to common queries, find guides on how to do things and to check for scheduled downtime or issues to services. if you need further help. Available 24/7.
Email us via email@example.com if something breaks, if you need software or have other requests. Available 9am-5pm, Monday to Friday. If your email is urgent please indicate this in the subject header so we can prioritise it.
Call us on (0)1904 323838 if something breaks or suddenly stops working as it should, or you have an urgent query Available between 9am-12pm and 2-4pm, Monday to Friday.
Drop in to the JB Morrell Library for quick fixes such as help with passwords, two-factor authentication or connecting to wifi. Available 2-4pm Monday, Wednesday and Friday. Except for during vacation times Subject to change depending on demand. See our IT Support page for up to date information.
We will also arrange in-person or Zoom appointments for more complex issues, Monday to Friday, 9am-4pm.